What I liked about working with Chai Hwa was that she was very open to suggestions and ideas. She would carefully consider our suggestions and try her best to fulfill our requests. She would also give counter-suggestions but would not be pushy about it. Working with her was more of a partnership, which made the renovation experience this time a lot more fulfilling. Chai Hwa was also generous with her time, meeting us to shop for and to select furnishings. She was also contactable via Whatsapp easily, and we are grateful that she has been responsive and patient with our endless queries.

The renovation journey was not without its hiccups. However, I was glad that changes and rectifications were done smoothly and quickly. There was open communication throughout the renovation journey and we were kept updated on the works that were being carried out. In all, I was glad that we managed to complete the works before CNY 2021.

Now that I have moved in, Chai Hwa and Ken are still open and willing to make good any niggling issues that I’ve encountered. The entire journey, from conceptualisation to completion, took about 6 months, but it was an interesting and positive experience indeed.

I would say the experience with Urban Home Design is quite a memorable one. I’ve shortlisted 3 IDs at the start but this firm stands out to be the extraordinary one:

1. Autocad drawings that allows you to visualise your dream house even before commencement of renovation work
2. Duo team of IDs working on your project so you have a peace of mind that your project is well taken care of.

I will highly recommend Urban Home Design to my friends for their professionalism and good quality work.

If at this point reading you are confused if this is indeed just a HDB BTO reno review because you keep reading words that you don’t expect to see here, imagine Ken’s face when he has to hear all our crazy ideas.

ANW….during the journey of finalizing the design, i appreciate the timely response of his team to constantly let me feel assured during our panic attacks (first time owners beware, you will doubt yourself at every point if your suggestion will turn out ugly). More importantly as an Interior DESIGNER, his team wasn’t just an YES man and agreed to our every idea, they shot down ideas that would have looked horrible and explain gently to my fragile ego. (phew.. i can’t take emotional damage at all)

When actual renovation proceeded, I was rest assured that they were on top of the progress even though I spied on the work every single week. They tend to already have a response to questions I’ve yet asked. (Psychic much?). In the rare occasion when I found certain issues, I can hear Ken’s raging passion in demanding his sub-con to deliver only the best quality of work. I felt like an VIP whilst paying the commoner’s price, kept thinking if I will see an extra item on my final bill for VIP TREATMENT but no, it never came.

The budget remain as it was, only increase were items we added for preference. There was no last minute surprise to shock me into an eternal regret.

To Ken who headed my project, thanks for helping with not only building our ideal nightclub/BTO/Home?, it probably helped my marriage as well to have one less item to kill each other over. Your work goes beyond the basic 9am-6pm office job, it may even be as noble as a Doctor saving lives.

To dear readers who somehow read till this point, just go see our home project photos that is posted up on Urban Home Designs and you can tell it was a house full of ideas from two first time owners but no experience.

Before we started looking for an Interior designer, we prayed about it and we found URBAN HOME DESIGN. We are really glad that we found them, working with both Ken and Emma was great. They gave us a lot of genuine advice and our 2 months were a breeze. I would highly recommend them because of their professionalism, creativity, honesty and great quality of workmanship. Great work guys. Keep it up and thank you for helping us create our first Dream home.